WHAT OUR CLIENTS ARE SAYING
Citylights Realty did a fantastic job arranging the rental of our house in Bloomingdale. The process was managed in such a smooth, fast, efficient and professional manner that it truly took all the stress out of what was previously (before we hired Citylights) a rather stressful exercise.
Living out of the country always complicates matters. But Citylights’ process of communication has been exceptional; we always felt very well informed and never felt the need to chase up the status or check things were getting done. Sally's team was always taking the initiative; we were really impressed with this and it indicates a level of care and attention that distinguishes exceptional customer service.
We came to Citylights with less than a month before vacancy. But they reassured us that they could rent our house in two weeks to good tenants and at our price. And they delivered! The speed at which the property was arranged for market was really impressive; collecting keys from the tenants, having the house very nicely photographed, getting it listed on various mediums and holding an open house, all within a few days of being signed up.
In addition to the excellent personal service we received, we also found that Citylights’ documentation and processes were very simple and efficient. The prospect tenant packages that were sent to us were clear, concise and contained all the information we needed to make an informed decision, without being overwhelming, and thus confusing. Being able to sign everything electronically was helpful for us given our overseas locale.
We have hired Citylights Realty to manage the rental of our property and feel very assured that we are in the best of hands.
Citylights are simply the best. Not only are they very efficient and professional, when things go wrong they go above and beyond the call of duty. You can have peace of mind that someone is genuinely in your corner. I can't thank Sally and her team enough for all they've done, and I would never use anyone else.
My relationship with CityLights began in 2009 when I was offered a job transfer to another state. I had owned my DC condo only a year and had insufficient equity in the home to sell it at that time. I was told by a large real estate company that I would be unable to sell or feasibly rent it, and that I would probably be unable to accept the transfer. I approached Sally Hamidi at CityLights and she told me that my property was in a highly desirable area and would indeed fetch an acceptable rent. After two weeks and several showings, she secured me a tenant and I was able to move to South Carolina. While in South Carolina, CityLights handled the rent collection and all maintenance issues in an efficient and professional manner. Finally, when I decided to sell the condo in 2013, her company found a buyer within a couple of weeks, got me a good price, and coordinated with my lender, the condo association and the buyer's agent to make sure the sale went through without issue. Doing business with Sally has been a real pleasure. She simply handles everything, with lightning speed and total professionalism. I highly recommend her company to anyone in the DC area looking to buy, sell, rent or manage real estate. Both as a property manager and as a real estate agent, she is absolutely first-rate.